Welcome to Herloreen’s self-service page for processing warranty requests and making inquiries. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Herloreen purchase may have caused.

Please note this page is for purchases made through this website or the Herloreen store on sites such as Amazon. For purchases made through Herloreen’s authorized resellers, please contact them directly.

All products purchased from Herloreen come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside the box or on this page. (Please note: if any submit error comes up, feel free to contact our service team via reen59@herloreen.com directly.

We will respond within 24 hours on weekdays and within 48 hours on weekends. Your understanding is appreciated!

Please note that the warranty is valid only for the original order, which must have been successfully paid for and not refunded. The warranty for your original order begins from the purchase date. For replacement products, the warranty period is the remainder of the original warranty period.