Herloreen Warranty Policy

Last Updated: 17/3/2025

Introduction

Herloreen is committed to providing transparent and hassle-free warranty services. This policy applies to products purchased directly through the Herloreen Official Website or Herloreen-authorized online stores (e.g., Herloreen-branded pages on Amazon). To submit a warranty claim:

Email: Contact our support team at reen@herloreen.com with proof of purchase.

This limited warranty does not affect your statutory rights under applicable consumer laws.

30-Day Money-Back Guarantee

Eligibility:

• Products must be undamaged, include all original packaging and accessories.
• Full refunds are available for any reason within 30 days of delivery.
• Special/Limited Edition items are non-refundable unless defective.

Process:

• Refunds begin once the returned item is inspected at Herloreen’s warehouse.
• Non-quality-related returns: Buyer covers shipping costs; only the product price is refunded.
• Claims missing packaging or submitted after 30 days will be denied.

Deadline:

Refund requests must be finalized within 30 days of claim submission.

18-Month Quality Warranty

Coverage:

• Products sold directly by Herloreen are covered for 18 months from the purchase date.
• Items purchased through authorized resellers follow the reseller’s warranty terms.

Repairs/Replacements:

• Defective items will be replaced with a factory-refurbished model of equal value (or new if unavailable).
• Replacement warranties extend to the remaining original period or 3 months, whichever is longer.

Requirements:

• Provide valid proof of purchase (order number, invoice, or dated receipt).
• Submit product serial numbers, defect evidence (photos/videos), and return items for inspection if requested.

Deadline:

Quality-related claims must be submitted within 90 days of identifying the defect.

Shipping Responsibilities

Buyers are responsible for shipping costs in these cases:

• Non-defective returns (e.g., buyer’s remorse, accidental damage).
• Shipping items outside the original country of purchase.
• Unauthorized return processes or international returns.
• Items deemed functional after inspection.

Exceptions: Herloreen assumes transit risk for prepaid label returns. Buyers bear risks for non-defective returns.

Warranty Exclusions

The warranty does not cover:

• Items without valid proof of purchase.
• Damage from misuse (e.g., drops, water exposure, extreme temperatures).
• Non-quality issues after 30 days or fully refunded orders.
• Unauthorized repairs by third parties, free products, or data loss.

Disclaimer

Herloreen is not liable for:

• Data loss resulting from product use.
• Transit damage/loss for non-defective returns.
• Personal items mistakenly returned.

Policy Updates

Herloreen reserves the right to amend this policy. Updates will be posted on the reen59@herloreen.com.

Notes:

• Replacement products inherit the original warranty’s remaining period.
• Final interpretation of this policy rests with Herloreen.